Returns & Exchanges
At Boathouse Canada, we want you to love your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that certain items like swimwear, underwear, and final sale products are ineligible for return due to hygiene and clearance policies.
Check Eligibility
Ensure your items are in original condition, unworn, unwashed, and have all original price tags attached within 30 days of the purchase date.
Start Your Request
Visit our online returns portal with your order number and postal code to select the items you wish to return and receive a prepaid shipping label.
Pack and Ship
Securely package your items in the original shipping box or a similar mailer, attach the provided return label, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days, minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing